Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that original shipping charges are non-refundable. We cannot refund duties, taxes or shipping charges.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please include your name and order number (please note if this is not included we may not be able to process your return). 

Please post your package using Tracked and Signed For delivery to ensure it arrives safely with us:

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us at hello@seodore.com.

Exceptions / non-returnable items
Earrings cannot be returned (unless faulty), due to hygiene reasons.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@seodore.com.